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How wjbd Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and what we do with it.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYour access and deletion rights respectedContact us any time to request changes

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold about you, request a correction or ask us to delete your account records, our support team handles these requests directly. You can reach us through the channels below — include your registered account number and the nature of your request so we can act without unnecessary back-and-forth.

Live Chat Open the chat widget on wjbd to raise a privacy request with our support team. Reference your registered mobile number for faster handling.

Email Support Send your data access or deletion request to our support email address listed in your account settings. We respond to privacy requests within a reasonable period.

Account Settings Some data preferences — such as marketing communication opt-out — can be adjusted directly inside your account profile without contacting support.

What We Collect and Why We Use It

wjbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on wjbd, we collect the details you provide during registration — your name, contact number and email address. When you fund your account using bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet number to confirm the

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deposit cleared and to trace any disputes. We do not store your full mobile banking PIN or password at any point. We also collect device and session data automatically — your browser type, IP address and pages visited — to detect unusual login activity and keep
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your account secure. This technical data is not linked to your payment wallet unless we need it to investigate a security event. We use the information we hold to process your withdrawals, verify your identity when you request account changes, and send you service messages such
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as deposit confirmations. We do not share your personal data with advertisers. We may share limited data with payment partners like the bKash, Nagad and Rocket processing gateways strictly to complete your transaction. Any sharing with a third party is governed by a data-processing agreement that
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restricts how that party uses your information. Your use of this platform is subject to local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply SSL encryption across all connections to wjbd, which means data moving between your device and our servers — including payment confirmations from bKash, Nagad or Rocket — is protected in transit. Account passwords are stored in hashed form; we never hold them in plain text. We retain your account data for as long as your account is active and for the period required to resolve any outstanding transaction disputes or legal obligations. Once that retention window closes and you have requested deletion, we remove identifiable records from our active systems.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Payment Data Retention

Transaction references from bKash, Nagad and Rocket deposits are kept for dispute resolution. Once the dispute window passes and no claim is open, payment logs are archived and access is restricted.

Account Security Steps

We use OTP verification on login from new devices. If our system detects an unfamiliar IP or device, we ask you to confirm identity before granting access to your wallet balance.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or request account deletion via live chat or email. Requests are handled subject to local law and eligible region requirements.

Common Questions About Your Privacy on wjbd

These are the questions we get most often about how we handle personal and payment data. If your question is not covered here, contact us through live chat or email with your account details.

We collect your name, mobile number and email address at registration. When you deposit via bKash, Nagad or Rocket, the payment gateway also passes a transaction reference to confirm the transfer cleared.

No. We never receive or store your mobile banking PIN or password. The PIN you enter stays within the bKash, Nagad or Rocket app; we only receive a transaction confirmation reference from the gateway.

Yes. Contact us via live chat or email from your registered account and ask for a data access request. We will provide the details we hold, subject to local law and eligible region requirements.

Send a deletion request through live chat or to our support email with your registered mobile number. We will remove identifiable records once any open transaction disputes are resolved and the retention window closes.

We do not sell or share your data with advertisers. We share limited payment data only with processing gateways such as bKash, Nagad and Rocket — strictly to complete your transactions — under a data-processing agreement.

Account data is held while your account is active and for the period needed to handle disputes or meet legal obligations. Rocket, Nagad and bKash transaction logs are archived once the dispute window closes.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoWjbd Glossary AccountRegister

How wjbd Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Cookies and Tracking

Payment Data Retention

Account Security Steps

Your Right to Request Changes

Common Questions About Your Privacy on wjbd

01 What personal data does wjbd collect when I open an account?

02 Does wjbd store my bKash or Nagad PIN?

03 Can I request a copy of the data wjbd holds about me?

04 How do I ask wjbd to delete my account and personal data?

05 Does wjbd share my data with third parties or advertisers?

06 How long does wjbd keep my account and payment records?

Privacy Policy

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